Customer Support is available 8:30-5:00 p.m. ET, Monday-Friday at (800) 994-7771. You can also e-mail your question to Customer Support at CustomerSupport@HomeHealthWares.com.
Orders
I want to change/correct and order I place.
If you need to correct an order, please call Customer Support at (800) 994-7771 as soon as possible. We will be unable to make changes once an order has shipped. Our return policy becomes effective after your products are shipped.
Do my purchases include Customer Support for equipment set-up?
Customer Support provides telephone (800-994-7771) and e-mail support to our online customers.
Due to geographical constraints and in order to keep our online prices low, we are unable to provide equipment set-up or other in-home services to our online customers.
Payment
What forms of payment do you accept?
HomeHealthWares.com currently accepts VISA, MasterCard and Discover Card through our secure online ordering system.
Is it safe to use my credit card on your site?
Yes, HomeHealthWares.com secures your private information using a VeriSign SSL Certificate. Information exchanged with any address beginning with "https" is encrypted using Secure Sockets Layer (SSL) before transmission. To learn more about VeriSign SSL Certificates, visit http://www.verisign.com/products-services/security-services/ssl/ssl-information-center/index.html.
Do you charge sales tax?
Customers outside of Rhode Island will not be charged sales tax at HomeHealthWares.com. Rhode Island residents will be charged a 7% sales tax on taxable items only.
Do you provide financing?
We do not currently offer financing directly. For orders over $1,000, we can put you in touch with consumer leasing companies.
Order Confirmation
I have not received confirmation of my order.
You should receive an e-mail from CustomerSupport@HomeHealthWares.com shortly after placing your order. If you do not receive this e-mail, please contact Customer Support. A Customer Support Representative will confirm that your order is being processed and ask you to verify your e-mail address.
Shipping
What are your shipping rates?
Shipping is free on most orders over $75. A flat shipping rate of $6.95 applies to most orders under $75.
Special shipping charges apply to some particularly heavy or bulky items, including disposable incontinence products, solutions, nutritional supplements and some bath safety items. These items are not eligible for free shipping. When ordering these items, you will see an estimated shipping charge at checkout. A Customer Support Representative will contact you if the actual shipping charge is greater than the estimated charge.
These rates apply to shipping within the continental United States. We do not ship internationally.
How will my order ship?
Most products are shipped UPS Ground. In some cases, products will be upgraded to UPS Second Day at no additional charge.
Where will my order ship from?
To minimize shipping time, most products are shipped from the nearest distribution center. Products that are not in stock at the nearest distribution center will ship from another distribution center and may be upgraded to UPS Second Day at no additional charge.
When will my order arrive?
In-stock orders placed by 2:00 p.m. ET on normal business days will usually ship on the same day. Orders placed on weekends or holidays will usually ship on the following business day.
Most products are received within two business days and many products arrive the day after ordering.
Customer Support will contact you if your order includes an out of stock item or will be delayed for any reason.
Will my order arrive in one shipment?
Most orders will arrive as one shipment. Some orders willed be filled from multiple distribution centers, and will arrive in multiple packages.
Do you ship to locations outside the continental United States?
We do not ship to addresses outside of the continental United States.
If you have a friend in the continental United States who can forward the package to you, we can ship it there. Just order in the usual way, providing a shipping address in the continental United States.
You might want to check to see if any duties or taxes would apply when your package arrives in your country.
Returns
What is your return policy?
Refunds are granted on returns in the original packaging in resalable condition accompanied by a receipt with return authorization within thirty days of purchase. All returns must be accompanied by a return authorization (available by phone or e-mail through Customer Support).
To return an item, contact Customer Support at (800) 994-7771 (8:30-5 M-F ET) or CustomerSupport@HomeHealthWares.com. A Customer Support Representative may ask you a few questions to confirm that the item is in resalable condition. If the item is resalable, you will receive a return authorization number and information on shipping the item and receiving your refund.
Customers are responsible for return shipping charges.
What if my item arrives damaged?
Contact Customer Support at (800) 994-7771 (8:30-5 M-F ET) or CustomerSupport@HomeHealthWares.com as soon as possible. A Customer Support Representative will work with you to resolve the situation.
What if I receive the wrong item?
Contact Customer Support at (800) 994-7771 (8:30-5 M-F ET) or CustomerSupport@HomeHealthWares.com as soon as possible. A Customer Support Representative will work with you to resolve the situation.
Security/Privacy
What do I do if I forget my password?
Password information can be retrieved by using the "forgot password" link on the login page. Simply enter the e-mail address you used to set-up your account and your password will be e-mailed to that address.
Is it safe to use my credit card on your site?
Yes, HomeHealthWares.com secures your private information using a VeriSign SSL Certificate. Information exchanged with any address beginning with "https" is encrypted using Secure Sockets Layer (SSL) before transmission. To learn more about VeriSign SSL Certificates, visit http://www.verisign.com/products-services/security-services/ssl/ssl-information-center/index.html.
How do you use my personal information?
HomeHealthWares.com recognizes and appreciates the importance of collecting, storing and using your personal information responsibly.
Please read our Privacy Policy for more information.
Company
What are your hours of operation?
Orders may be placed 24 hours a day, seven days a week through the HomeHealthWares.com website.
Customer Support is available at (800) 994-7771 between 8:30 a.m. and 5:00 p.m. Eastern Time, Monday through Friday, excluding holidays.
E-mails may be sent to CustomerSupport@HomeHealthWares.com at any time. Customer Support will respond to e-mail inquiries during our normal business hours.
Where are you located?
HomeHealthWares.com is located in Suite 122C, One Richmond Square, Providence, RI 02906. We ship products from several distribution centers across the continental United States to ensure fast delivery.
How long have you been in business?
HomeHealthWares has been supplying quality home medical equipment and supplies since 1999.
Miscellaneous
How can I get in touch with a "real" person?
Our Customer Support Team is available at (800) 994-7771 between 8:30 a.m. and 5:00 p.m. Eastern Time, Monday through Friday, excluding holidays. Phones are answered (often on the first ring) by courteous, knowledgeable Customer Support Representatives who are ready to help you.
Where can I find additional information about a product?
In many cases our Customer Support Team can provide you with additional information about a product. If we are unable to answer your question we will direct you to contact the manufacturer via their website.
Do you offer a print catalog?
Yes, we do have a print catalog that is available by request. There is a $5 charge for the catalog, which is credited to your first order. Please call (800) 994-7771 to order your copy.
What should I do if an item is discontinued?
Our Customer Support Team may be able to suggest a substitute for the discontinued item. Please include the item number in your inquiry.
Please note that contacting Customer Support is not a replacement for seeking professional medical advice. We recommend talking to your health care provider before making any substitutions.